Deployment
Implementation & Support
What the first ninety days look like, who does what, and how support works once the appliance is part of the workflow.
Weeks 1–2 — scoping
- Pick two or three matter types with real volume: contract review, discovery review, memo drafting.
- Execute the DPA and complete your security questionnaire.
- Install the appliance, enrol the pilot group's devices, and index the first document sets.
Weeks 3–6 — calibration
- Run live matters on the appliance and compare output against how the work is done today.
- Tune matter workspaces, access tiers and indexing scope to your quality and confidentiality bar.
- Review grounding reports together to establish what your reviewers should spot-check.
Weeks 7–12 — rollout
- Expand to the wider team with roles and invite policy set by your firm admin.
- Wire audit events into your existing retention and supervision process.
- Baseline the cost and cycle-time report your partners will actually be shown.
Ongoing support
- A named contact for the account, not a ticket queue.
- Response targets by severity, with a defined path for anything touching confidentiality.
- Advance notice of model and legal-database updates that could affect output.
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